Terms & Conditions

Our Policies
We aim to ensure that purchasers of our products are totally satisfied with their purchases. To achieve this we have developed a range of policies which address any concerns potential buyers may have about purchasing in this way.

Almost all our products are New Zealand made and are shipped direct from New Zealand. At this time, this site does not sell to customers residing in New Zealand- but we will send to New Zealanders, provided the item is purchased from overseas. This policy will change at a future date.
All items are shown in New Zealand dollars. 
Because we sell to overseas destinations, there is no New Zealand GST involved in the transaction.

The shopping cart attached to our website provides a streamlined and effective way of completing your purchases. Simply click on the "Buy Now" button as you decide to purchase an item or want to be able to take a second look at it before you decide whether or not to purchase it. This will take you to your "Shopping Cart". You then have the option of either going back to the product pages for more shopping or deciding whether you wish to purchase the item or not. In the event you decide not to purchase it simply click the "Delete Item" button placed below the item to be removed. If you go back to the product pages for more shopping you can add as many items as you want to the cart and the prices will automatically be added as you go. When you are satisfied with those items you want to purchase (and have recorded the quantities of each item you want to purchase) you then click on the "Checkout" button. The total cost of your purchases will then be displayed. If you decide there are still items you want to remove from your cart it remains possible to do so at this stage. Once you have clearly decided what you want to purchase you are then invited to enter details regarding the billing and delivery addresses. From there you will proceed to checkout where you are asked to consider and advise on your payment options. 
Note that Shipping charges are automatically calculated for your purchase. The calculation takes into account weight and postal zone. If there is a variation in the shipping charge, we will email you and let you know the difference. This may occur when the item purchased is a large size.
Where multiple purchases have been made the calculation may not always be accurate. It this is the case, we will email you with the correct charge. 
Payment by credit card, or by PayPal, are the quickest and easiest ways to conclude your purchase.

DPS hosts and manages the payment page, which is secured by its own SSL certificate. Your credit card details are stored by DPS and only transmitted to the appropriate credit card agency for processing.

Payment by these methods are secure to you as Possum Merino NZ uses the latest in "Secure Sockets Layer" (SSL). This means that credit card details are encrypted as they travel over the internet. The only people who can access your details are the Possum Merino owners and managers. 
The name that will appear on cardholder statements - Possum Merino NZ
Other Payment Options
Other options for payment include:
Telegraphic Transfer
Bank Cheque
Money Order
PayPal - make payment to : rdalzell@xtra.co.nz
Cheques  are to be made payable to Possum Merino NZ.  Please note that it can take considerable time to clear a cheque from another country.  
Please let us know when you make your purchase what your preferred payment method is. If you are unsure about this and would like to discuss the options further please e-mail us or contact us by telephone or fax. 
You will be issued with an electronic receipt of your payment to us, on receipt of your payment. 
Shopping at Possum Merino NZ is secure.
When you make an online purchase with Possum Merino NZ your personal information is encrypted using Secure Socket Layer (SSL) protocol technology. This provides a high level of encryption that protects your information for transmission over the internet. 

All our products are new, unless the product description states otherwise. 
Please contact us by email for further information about our commitment to quality. 
After purchasing and submitting your details to us and before transfer of funds has occurred, it is possible to cancel the transaction. This can be achieved by communicating with Possum Merino NZ and confirming the cancellation by email. 
If the transaction occurs after the funds have been transferred to our account then we will endeavor to refund the full amount less any additional transaction and handing fees/costs as applicable. 
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. 
Certain weights, measurements and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products on this website at a particular time does not imply or warrant that these products will be available at any time.
It is your responsibility to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.  The buyer, solely, accepts the full risk of any items or package (or part thereof) being detained by customs for whatever reason, and acknowledges and agrees that they will not hold Possum Merino NZ  liable for such packages, for whatever reason, being unable to be delivered to their destination.

All work listed on this site is subject to New Zealand and International Copyright and Intellectual Property Rights laws. It also means it is illegal to download images for other than personal use.
We reserve the right to change, modify, add or remove terms and conditions on our website at any time without prior notice. Please periodically review our website for changes.
While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, Possum Merino NZ does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on or accessed through our website.  
Should you receive an item in a faulty or damaged condition, and you wish to return the item, then the following conditions apply.
The return must be communicated to Possum Merino NZ within 30 (thirty) days of receiving the item/s. Email details of your claim to rdalzell@xtra.co.nz
The items must be in the same condition as they were when you received them and the labels must still be attached.
Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made by credit card, then the same credit card will be credited).
Returns are not accepted due to a change of mind, so please choose carefully.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning the goods.

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